use our technologies to provide better service, operate more efficiently and mitigate their risk exposure.
Having worked in or been around the service industry for many years, our team understands the various touch points that can collide and cause friction in a service environment. Between customers, employees and product, there are lots of moving parts that require traction, guidance and transparence. Our solutions are designed to do just that.
Servii is an SeeGlass powered fully Autonomous Delivery System that can pickup, transport, and drop off a wide range of carts. Belldesk, In-Room Dining, Linens & more…More
Whether you have 200 or 2000 rooms, understanding the performance metrics and whereabouts of your staff is the difference between a well tuned service operation and one that makes unhappy customers, burns lots of cash and accelerates employee turn-over. More
Did you know that we actually invented the first computerized valet parking system known as CVPS back in 1996 ? Industry experience and reputation is why our valet parking solutions remain second to none to this day. Turns out that it makes sense to account for millions of dollars in inventory, zippy valet drivers, trusting customers and the money changing hands between them. More
Anytime a vehicle changes drivers, the liability follows and so does the amnesia when a ding, scratch or dent is discovered at the time of return. A picture tells a thousand words. Here is how you can prevent that from happening to you. More
Let your customers use their loyalty points to pay for services and upgrades, promote their place in line based on tier or VIP status. Our multitude of gaming and hotel management system interfaces will allow you to create a seamless customer experience. More
After 20 years of doing anything, you better be good at it and we are. Mining value hidden in plain sight is what we do. Service is made up of several key ingredients that interact in a predictable fashion. Without the right technology, you pay more, get less and lose customers. Our clients don’t – and there is a reason for that.
Turn your shop upside down, recording every move, metric and moment that goes into the service you are looking to optimize. Work-flow analysis is the fancy term.
Stories, followed by the most important question. What’s your ROI. If you don’t win big, we won’t build it. When you say go, its all UI/UX, agile development, QA, production, deployment, training & support. We are full service!
Everyone has ideas, so don’t be shy. We’ll build, partner or sponsor depending on the idea and unlike most start-ups who like to fail fast, we like to succeed fast... and do.
Born in Germany, made in Detroit, rewired in San Francisco. Aspiring aeronautical engineer turned 80′s-current entrepreneur via valet parking science, back-alleys and bullets. First to market for 30 years and that’s just the warm up round. Created industries where people thought were none. Exponential technology freak, burner, Jobs/Branson/Musk wanna-bee (but then again who isn’t), racing, yoga, surfing, making great wine and most important, drinking large quantities of it. Married my beautiful and awesome partner (I know what you’re thinking but she is a girl) 8 days after we met and have 3 of the most beautiful children to show for. Favorite line: ‘When would right now be a good time?’
Shana Schuette wants to live in a world where being cool is a profession, good wine is free flowing, common sense is inherent and wearing stilettos is pain free.
As co-founder and CFO, she’s been spotlighted, showcased, applauded, and honored, on blogs, websites, podcasts and in theaters. Too many to list here. NOT! However, over the last 20 years she has managed to put to good use her talent of number crunching and creative thinking. When she’s not skillfully planning world domination with her soul mate - Digital Shaman, you can find her- well actually it would be difficult to find her as she is low key and avoids most social media. But, the word on the streets has it that she thoroughly enjoys learning about exponential technologies via audio books, reciting and quoting insightful hip hop lyrics (to herself or anyone who cares to listen), and dancing at any given moment!
Her first book on how to combine accounting, wine, and dance titled "Put a little boogie in that spreadsheet" hits the shelves on Amazon this year. Look for it. Just kidding.
Surprisingly good salsa dancer with 25 years experience in valet parking, where salsa skills are under appreciated. Fond of Irish whiskey and good red wine, but not together. Talks a lot (see Irish whiskey), but also listens really well. Dad, skier, scuba diver, reader, motorcycle rider, amateur race car driver, and burner. Looks a bit like Ed Norton, and is not actually qualified to do brain surgery.
Escaped the circus performing life to put her flexibility skills into multi-tasking for the CVPS/STS/SA team since 2005. Sarah enjoys wearing wild costumes more than regular clothes and can frequently be found in town dressed as a Pirate. Mother of 2 beautiful daughters and grandmother to one grandson who she has nicknamed “Noodle”. Sarah takes her wine and fire dancing very seriously, just not at the same time.
Favorite Quote: Simple minds are easily amused ~ Mary Pat Adams (to which I replied: I love Bubbles!)
Hailing from a city in Illinois that you have never heard of, Kurt is a self taught pediatrician that is so good he does not need to carry malpractice insurance (no seriously you should see his drawer of band aids). Enjoys fishing, camping and anything that drives fast. Doesn’t know what he wants to be when he grows up.
Emily Babich is a finance loving bean counter by day and head honcho of her family by night. Happily married to her high school sweetheart and has two incredibly beautiful children. She loves the outdoors and being in nature. There is no wi-fi in the forest but you will find a better connection. All-time favorite thing to do to is make people happy and laugh. Having a sense of humor is a number one in her books!
Favorite Quote: I love people who make me laugh. I honestly think it’s the thing I like most, to laugh. It cures multitude of ills. It’s probably the most important thing in a person – Audrey Hepburn
Curtis was born way after the time he should have been, he’s a cowboy born in the technology era (his word and honor mean more to him then anything). When he wasn’t riding 2000lb bulls both as an amateur and professional, he found he loved electronics. Gained his electronics knowledge from the Navy and worked 10 years in a place that he can’t talk about fixing “Things”. Had a great opportunity to run the famous “Fountains of Bellagio”. Unfortunately, being in an office just didn’t suite his love for roaming (the range?). Loves going from place to place and getting issues resolved. Carves knowledge and figuring out how things work and fixing them or making them work one way or another. First and foremost, he’s a Dad and husband, golfs, reads when he can (tech and fantasy), can’t wait to find a fishing hole, loves to play sports, running (when his body stops breaking), tinkers in programing, and electronics. One day, he’ll make that cattle-drive if it kills him!
With over 20 years of Hospitality experience Kevin understands what it takes for an operation to run efficiently while keeping clients happy. He believes that keeping things PEC (Personal, Easy, and Consistent) is the key to a successful business and a happy life. Residing in South Florida with his wife and 3 daughters he enjoys playing golf and fishing which is interesting because neither are personal, surely not easy, and definitely not consistent.
Born and raised in the “City of Fountains,” the “Heart of America,” “Paris of the Plains,”…aka Kansas City, MO (Ya, we know only the people that live there know about these monikers). Jessica’s parents once told her that she would never get paid for shopping or socializing– so she set out to prove them wrong and does just that. Lover of (in no certain order) – Fashion, The Kansas Jayhawks, Reality TV, Diet Pepsi, Royals Baseball, Cabernet and Spending time with her family.
Mark Daneshvar has had a love a computers since the age of 5. His beloved Father who was a developer decided to use an old i386 computer as a permanent baby sitter (jokes on him, now I’m a very social-able geek with over 500 friends on Facebook). Mark’s love for all things digital is rivaled by his love of riding his motorcycle. Mark lives in MN and anxiously awaits the cold chill of winter to be over so that he can once again be free with the asphalt. Mark is gifted with a beautiful and loving daughter and awesome dog.
Playing the role in Client Happiness requires a balance of all 3 job requirements. Groomed by Detroit’s auto industry and Canada’s physical therapy positions, have deeply engraved the essential skills necessary to provide outstanding customer service. Listening with compassion, getting to root issues and directing flow of brilliance from the technical support team back to the clients is what it’s all about. A natural at rescuing those in need, she utilizes those skills by rescuing dogs from abusive homes and rejuvenates her soul in the remote wilderness whenever possible.
Evan Simonenko loves to travel, meet new people and explore new food venues. He has a passion for golf, astronomy and anything electronic. He loves spending time with his awesome son and wife, who tolerates him being lost in space all the time. He is always willing to go to new lands in hopes of finding the perfect beer and night sky.
Having recently moved away from sunny California to rainy Portland for reasons that are entirely unknown (even to her), Bethany is STS’ resident mad scientist. She holds a graduate degree in Earth Science, and has a particular fondness for making effervescent rockets and using liquid nitrogen to make ice cream. In her spare time, she plays racquetball and lacrosse, and, from time to time, will pull out her guitar, ukulele, or dulcimer. She loves spending time with her supportive partner-in-crime Stefan, and the most “vicious” dog you’ve ever met.
Hacker extraordinaire, Ed grew up in San Diego but now lives among the mountains and lakes in Seattle. If he's not in front of a computer creating new software, he's on his wakeboard or the volleyball court enjoying the increasingly nice weather in the Pacific Northwest.
Corporate Matriarch in waiting. Reincarnated in multiple management careers based in Detroit, Phoenix and NorCal. Happy things include yoga, meditation, Burning Man, Road Trips, gardening and the beach. Enjoy my kids, grandkids, family, my roadster and life in general. Oh, and can’t forget my faithful Schnauzer Pretzel! Philosophy... Drink good wine and dance at least once a day.
Mateo is From Costa Rica, where he still currently resides. He enjoys the Caribbean beaches especially Puerto Viejo. And when the sand gets too hot, Mateo loves to travel and explore other parts of the world. Mateo’s escape from work is through sports. He played soccer, volleyball and beach volleyball in high school and college. When he is not playing, he is usually watching all kinds of sports.
Resides from Temple Silk City – Kanchipuram, India. “Mad” on Exploring new places around the world, Photography, Riding Bikes, Gardening, Pet Animals, Hearing-Music (Dancing to the Rhythm sometimes), Googling, Twitter & tweets, can’t leave Cricket in this list. Apart from these, I’m much Passion towards Quality, helping my technical team in Preventing & Finding Bugs, Named “Crashava”- Lol wish to break the rules!
I served in the military for 4years as an infantry man, for the U.S. Army. The division I was with was the 101st Airborne. Battalion was 2nd 327 B Co. First platoon ( No Slack ).
When I got out of the military I went to school to get bachelors degree in computer science – network engineer. I ended up in Washington state going to WSU. The reason for the move was I received a job offer to work with an automation company. They made the machines that package McDonalds French fries, Arby’s French fries, Starbucks Coffee etc.
Born on the West Coast (San Diego) and grew up on the Left Coast (Philadelphia). A Jack of All Trades when it comes to working with your hands. Former artist, Nightlife DJ – going on 14 yrs, trained Pastry Chef, collector of watches and Fine Whisky. When not busy on the daily grind, Jeff can be found taking in the scenery and searching for inner peace and relaxation.
Chad Lowe is a designer, illustrator, and web developer based Oregon who manages projects for agencies, retailers, and manufacturers throughout the nation. His designs have been seen in mainstream print and digital applications around the world. Chad believes that design requires a strong sense of purpose and self-awareness and that is what he expresses through his concepts, styling, and execution. He adapts fluidly to different aesthetics and helps clients achieve their biggest goals.
Outside of work, Chad likes to draw and practice lettering as well as collaborating with other artists. He also enjoys craft beer, creating music, going on hikes, and playing with his cat.
Solved Problems Specialist!
From San Jose, Costa Rica. Likes to go to the beach specially when it is a lot of sun, really enjoys riding his mountain bike and exploring nice places.
Always tries to keep focused on what really matters. We live in a wonderful world that is full of beauty, charm and adventure. There is no end to the adventures that we can have if only we seek them with our eyes open.
Born and raised in Poland. Lived there for 15 years when he got a call to move to U.S. for a new journey. Ended up in Ventnor/Margate New Jersey where he currently resides. Worked in Atlantic City as a valet and was told most of the time that "those boxes with four wheels don't park themselves yet".
He then decided to go and throw people's luggage around as a bellman. He noticed that it was not fun and found the cool people from Service Tracking Systems and asked for a job. While working as a bellman and full time traveler with STS, he finished Wilmington University with a BS in Network Internet and Design.
Still striving to connect all things in the Universe with one software application using the Unified Theory. Haven’t found it yet but I’m still trying and yes, it’s taking a lot longer than expected.
When not unravelling my brilliant software theories I try to write fiction, 'try' again being the operative word ... still waiting for my inner Dan Brown to surface.
And in my spare time, I do a little golfing.
Even more amazing than our cool product line is the incredible list of clients we get to take care of on an almost daily basis. Take a look. These are properties that dreams are made of and the people behind them are some of the most fascinating and interesting people you have ever met. It is they who excite and motivate us to come up with yet another hit.