Having worked in or been around the service industry for many years, our team understands the various touch points that can collide and cause friction in a service environment. Between customers, employees and product, there are lots of moving parts that require oversight, guidance and transparency. Our solutions are designed to do just that.
Whether you have 200 or 2000 rooms, understanding the performance metrics and whereabouts of your staff is the difference between a well tuned service operation and one that makes unhappy customers, burns lots of cash and accelerates employee turn-over. More
After 20 years of doing anything, you better be good at it and we are. Mining value hidden in plain sight is what we do. Service is made up of several key ingredients that interact in a predictable fashion. Without the right technology, you pay more, get less and lose customers. Our clients don’t – and there is a reason for that.
Turn your shop upside down, recording every move, metric and moment that goes into the service you are looking to optimize. Work-flow analysis is the fancy term.
Stories, followed by the most important question. What’s your ROI. If you don’t win big, we won’t build it. When you say go, its all UI/UX, agile development, QA, production, deployment, training & support. We are full service!
Everyone has ideas, so don’t be shy. We’ll build, partner or sponsor depending on the idea and unlike most start-ups who like to fail fast, we like to succeed fast... and do.
Born in Germany, made in Detroit, rewired in San Francisco. Aspiring aeronautical engineer turned 80′s-current entrepreneur, back-alleys and bullets. First to market for 30 years and that’s just the warm up round. Created industries where people thought were none. Exponential technology freak, burner, Jobs/Branson/Musk wannabe (but then again who isn’t), racing, yoga and surfing enthusiast. Loves making great wine and most importantly, drinking large quantities of it. Married my beautiful and awesome partner (I know what you’re thinking, but she is a girl) 8 days after we met, and we have 3 of the most beautiful children to show for it. Favorite line: “When would right now be a good time?”
Shana Schuette wants to live in a world where being cool is a profession, good wine is free flowing, common sense is inherent and wearing stilettos is pain free.
As co-founder and CFO, she’s been spotlighted, showcased, applauded, and honored on blogs, websites, podcasts and in theaters. Too many to list here… NOT! However, over the last 20 years she has managed to put to good use her talent of number crunching and creative thinking. When she’s not skillfully planning world domination with her soul mate, Digital Shaman, you can find her- well actually it would be difficult to find her as she is low key and avoids most social media. But, the word on the streets has it that she thoroughly enjoys learning about exponential technologies via audio books, reciting and quoting insightful hip hop lyrics (to herself or anyone who cares to listen), and dancing at any given moment!
Her first book on how to combine accounting, wine, and dance titled "Put a Little Boogie in that Spreadsheet" hits the shelves on Amazon this year. Look for it. Just kidding.
Bethany Nagid is not entirely sure why she thought it was a good idea to move to Portland, OR from sunny California, but she makes the most of it by camping, backpacking, and having lots of fun adventures with her boyfriend, friends, and awesome dog. She holds a graduate degree in Earth Science, and is particularly fond of making effervescent rockets and using liquid nitrogen to make ice cream. In her spare time, she plays racquetball and lacrosse, and can always find a good excuse to bake someone a cake.
Chad Lowe is a designer and branding expert based in Oregon who manages projects for agencies, retailers, and manufacturers throughout the nation. His designs have been seen in mainstream print and digital applications around the world. Chad believes that design requires a strong sense of purpose and self-awareness and that is what he expresses through his concepts, styling, and execution. He adapts fluidly to different aesthetics and helps clients achieve their biggest goals.
Outside of work, Chad likes to draw and practice hand lettering as well as collaborate with other artists. He also enjoys craft beer, creating music, going on hikes, and playing with his cat Juju.
Nimisha fits what Heisenberg had once said about an electron. One cannot determine her position and velocity simultaneously. She oscillates between New Delhi, Mumbai and Goa for reasons best known to her. Her get-shit-done expertise comes from her vast experience as an event manager, a line producer, an assistant director, a talent-manager et cetera. She is as passionate about the audio-visual medium as she is about perfectly poached eggs.
Also important to note is that she’s rarely short of words. But that’s mostly because she very often and inadvertently coins them. Word.
Aaron Mckeown was born and raised in beautiful Orange County California. He has alway's enjoyed online activities and searching the interwebs for ways to bring website's more targeted traffic. He has clients in various industries, from your local mechanic to even handling the work for other marketing agencies. Getting brands and businesses the online exposure they deserve is what he does best.
In his spare time, Aaron enjoys taking his cars to the local track, spending time with friends and family, firing new guns, being adventurous on hiking trails, going to concerts, skateboarding, snowboarding(when there's actually snow in Socal) and traveling to new places.
Born in Erode, Lives in Chennai.
Krishna loves to code because he thinks of it as usable art. He loves computers and building things, and thinks that programming is rather like playing with Legos. Most of his day has something to do with computers, until his son barges into his office and demands to play a “real game” outside!