Services

     

In addition to a professional and competent Customer Service Department we have also invested in the development of a custom-fit Service Tracking software to ensure that your needs are always handled promptly. Once a call is dispatched, support is provided by experienced technicians who know our products and understand your business. Solutions are delivered fast, because we know that maximizing your up-time is the key to our mutual success. Our service solutions include:

: v., n., adj. [ser-vice to the third power]; the act of providing superior customer SERVICE; a smart technology application designed to track SERVICE responses; a free hardware loaner SERVICE to maximize uptime.

  
 
UNLIMITED SERVICE CALLS

 

Gold and Platinum service plans ensures not only a priority response, but also an unlimited number of service calls.

  • Get support when you need it, 24/7 365 days
  • Support is provided by our own technicians who know your system
  • Internet-based support allows us to service your needs quickly and effectively
   
FREE HARDWARE LOANER PROGRAM

 

Maximize your uptime during unforeseeable breakdowns with our replacement program.

  • Same day or next day delivery
  • Printers, scanners, screens and PC’s are all available for emergency replacement
  • Eliminates the need for back-up inventory and depreciating warranties
   
PREVENTATIVE MAINTENANCE

 

Optimal performance visits by our technicians to ensure proper system function.

  • Preventative maintenance visits
  • Hardware and software upgrades included
  • Pro-active approach that will help guarantee the highest level of system performance
   
AUTOMATIC LICENSE RENEWAL

 

Includes third-party software interfaces that require annual renewal.

  • Preventative maintenance visits
  • Hardware and software upgrades included
  • Includes HMS interface upgrades required by third parties
   
TRAINING PROGRAMS

 

Targets training programs focused on client’s locations and functions.

  • Certified CVPS and CheckPointLPR Operator Certifications
  • Onsite training
  • Customized manuals
  • For the latest CVPS Webinar Training Schedule, contact 800-955-3516.
   
WHAT CLIENTS HAVE TO SAY ABOUT OUR SERVICE

 

Nothing is more important than the advice and opinions our elite clientele can offer you to help make the right decision – see what some of our 550+ clients have to say…