To give your manager a fighting chance at actually managing instead of just putting out fires, we have created a number of real-time monitors that will allow him or her to direct his or her energy in a more focused manner.
The request monitor displays the number of retrievals currently in the queue, i.e. customers waiting for their cars, along with all the details like ticket number, how much time has elapsed since the vehicle was requested and whether or not the customer will have to ante up before you run for the car. The monitor list also ensures that the vehicles are retrieved in the proper sequence, contrary to the traditional valet approach where the customer holding the largest bill always had the shortest retrieval time.
The staging monitor tells you that all of your valets are either on their lunch break or hiding from the unrewarding task of parking a vehicle, which is why the cars are starting to stack up in the drive. Let’s face it – tip incentivized retrievals are so much more fun than parking a vehicle, unless of course, you dispense vehicle requests from a kiosks that requires a valet to be sitting in a vehicle on the way to parking it, sort of like pulling up and seeing if you ‘won’. I am of course, referring to our popular garage entry kiosk. A genius entrapment that works wonders in keeping your drive-way clear and the valets
begging for more.
The due back monitor provides a list of all vehicles expected to depart within a given date/time range – a very valuable tool to predict hotel valet check-outs which can be synced up with your Hotel Management System with one of our Interfaces to Opera, Galaxy, LMS or several others (see complete list). It also works well in the airport and park’n fly operation, providing the operator lots of time to dig out a vehicle that may be stacked three deep and two high, giving the impression that the vehicle had been parked in the front VIP spot all along. Just another way to make the customer feel special and extort a tip in a very service oriented way.