Software is a completely scalable open architecture application built on the latest .NET platform, utilizing Microsoft’s graphically rich Windows Presentation Foundation (WPF) front end and a robust SQL Server Database backend. The main menu is not only pretty and fun to look at but also very intuitive as far as providing quick access to all pertinent functions needed to track and manage your valet parking operation. Touching those buttons is guaranteed to make your fingertips tingle.


To give your manager a fighting chance at actually managing instead of just putting out fires, we have created a number of real-time monitors that will allow him or her to direct his or her energy in a more focused manner.

The request monitor displays the number of retrievals currently in the queue, i.e. customers waiting for their cars, along with all the details like ticket number, how much time has elapsed since the vehicle was requested and whether or not the customer will have to ante up before you run for the car. The monitor list also ensures that the vehicles are retrieved in the proper sequence, contrary to the traditional valet approach where the customer holding the largest bill always had the shortest retrieval time.

The staging monitor tells you that all of your valets are either on their lunch break or hiding from the unrewarding task of parking a vehicle, which is why the cars are starting to stack up in the drive. Let’s face it – tip incentivized retrievals are so much more fun than parking a vehicle, unless of course, you dispense vehicle requests from a kiosks that requires a valet to be sitting in a vehicle on the way to parking it, sort of like pulling up and seeing if you ‘won’. I am of course, referring to our popular garage entry kiosk. A genius entrapment that works wonders in keeping your drive-way clear and the valets
begging for more.

The due back monitor provides a list of all vehicles expected to depart within a given date/time range – a very valuable tool to predict hotel valet check-outs which can be synced up with your Hotel Management System with one of our Interfaces to Opera, Galaxy, LMS or several others (see complete list). It also works well in the airport and park’n fly operation, providing the operator lots of time to dig out a vehicle that may be stacked three deep and two high, giving the impression that the vehicle had been parked in the front VIP spot all along. Just another way to make the customer feel special and extort a tip in a very service oriented way.

One of the more common views you’ll run across in entering additional information for a particular arrival is the ‘Arrival’ screen. It intelligently selects the appropriate fields based on previous visitor/vehicle information and provides a visual reference when available – images that can be generated with a mobile device such as our ‘valet app’ powered iphone/pod/pad solution or automatically by running all the incoming vehicles through our patented digital camera lane technology. Either way, a picture adds a face to an otherwise mundane task, increases data accuracy and provides a simple way to audit – especially for revenue control purposes.

The history table is a nice view of the database hidden somewhere on a hard-drive. The way to search for, sort, slice and dice the data is exhaustive, which is why I’m going to ask you to take my word for it – until we have a chance to meet in a web-demo so we can drive you to the point of …please stop !!! … with our relentless attention to detail, which includes a couple of thumbnails for your look-ups to make sure everyone is searching for the same thing.

The holy grail of damage inspection is our patented digital camera lane. Assuming you purchased this module as part of your larger systems, this visually rich image presentation will make even the most beat up set of wheels look like a show-car, which is a good place to start when you are about to demonstrate the ‘pre-existing damage’ concept to the customer. The round thumbnail portholes represent the 8-camera views, although 4-6 is more standard in the industry. Selecting one puts it on the big screen, so you can start hunting for that little door-ding the customer insists ‘could have only happened here’, because they just hand-washed the vehicle hours before in their own drive-way. The capture tools enable you to create a snap-shot of the damage so you can save it, e-mail it or turn it into a follow-up post-card for the customer via
Last but certainly not least, at your disposal is a comprehensive data reporting system that allows you to not only create custom reports but also schedule them for execution and delivery to a designated single or group of recipients. No-one is safe from a steady stream of data that can be programmed for rapid fire mode when certain thresholds (like … we’re running out of space !!!) are breached. The data can sit locally, be hosted in the cloud or a combination of both – depending on your enterprise reporting needs.


Should you belong to that special group of folks that still likes to run lengthy reports and print them out, we have put some effort into making them as visually appealing and easy to read as we know how to. The report engine includes over 30 graphical presentations that you can automatically configure to print out with any report and add it to your ‘My Reports’ section, so that you only have to set it up once. Below is a small sample of what an Employee Performance and Parking Volume Report may look like.