Located in the historic Higbee building in downtown Cleveland, Horseshoe Casino Cleveland is the latest in a long line of Harrahs and Caesars Entertainment locations to deploy CVPS. Building on a more than 10 year relationship between the two companies, the valet operation at Horseshoe Cleveland relies on CVPS to ensure that they are able to provide the best in customer service to their patrons, especially their VIP Diamond and Seven Star players.
The system is made up of multiple high-definition digital camera lanes, as well as the iPod/iPhone based mobile app and traditional valet dispatch terminals.
The valet business uses CVPS to minimize exposure to liability for damage claims, of particular importance at this location as some vehicles are parked off-site. High definition digital cameras record multiple images of each vehicle as they move through the entry and exit lanes. Automatic license plate recognition cameras read the license plate and recall stored information about the vehicle and the customer.
Besides reducing exposure to liability, CVPS tracks each step in the valet parking process, and makes that information available to the valet operation via real time system monitors. Supervisors or Managers can track when tickets are issued, who is parking each car, and how long it is taking them to complete their task. Real time monitoring of the parking process not only ensures that employees aren’t wandering off and taking unauthorized breaks, but also warns when vehicle keys are not accounted for in a timely manner, greatly reducing the likelihood that those keys get lost.
When customers are ready to depart, CVPS tracks the time of the request, when the valet retrieves the keys for each vehicle, and when it is ultimately returned to the customer. Customer wait time is displayed for guests on a large monitor in the waiting area, providing real time updates at each step of the process.
At the end of the day, Caesars Entertainment continues to trust CVPS as their solution for their valet parking needs.