The NEW W Austin Hotel downtown opens with STS valet management technology CVPS.
As some would describe downtown Austin as casual, eclectic, sophisticated, techie, chic and intellectual, all these adjectives happen to also describe Service Tracking Systems. The two will come together, hand-in-hand, on 2nd Street in downtown Austin. The soon to open W Austin will be featuring the prevailing CVPS valet system by Service Tracking Systems.
When completed, the 37 story building will include 251 hotel rooms, 159 condos, 53,000 square feet of office, retail and restaurant space, plus a new theater. While the hotel is slated to open in early December, the first condominiums are scheduled to open in January, followed by the new studio for the “Austin City Limits” music show.
The CVPS system will assist the valet parking operators Towne Park in providing superior valet services. Managing a valet parking operation with CVPS software allows management to quickly track and report valet staff performance, parking volume, wait times, post variable charges, and even alert for possible lost keys.
To allow for overnight parking rates to automatically post on the guests’ room charges, the CVPS system interfaces with numerous hotel management systems. At the W Austin, the CVPS system interfaces with Starwood’s Galaxy system.
“The CVPS system allowed us to effectively manage our hotel valet operations while maintaining the high quality and speed of service our client hotel guests expect. We are confident that the CVPS valet system will meet our needs in providing the highest level of valet service at the W Austin,” remarked Sonny Taragin Executive Vice President, Information Technology at Towne Park
The CVPS software has proven to improve management, revenue and customer service across hundreds of hotel parking operations nationwide.
“We are excited to grow our presence in Austin along with our relationship with Towne Park. The W Austin is another successful hotel valet installation we are thankful to add to our list,” said Kai Schuette, CEO of Service Tracking Systems, Inc.
About Towne Park
Towne Park is America’s valet parking and parking management experts. On behalf of our 300 plus hotel and healthcare clients, we welcome thousands of guests and patients every day from coast to coast. Serving people is our passion and we are driven to serve with excellence in all we do. Visit us online at townepark.com today. Towne Park ranked #2147 on the 2010 Inc. 5000 List of America’s Fastest-Growing Private Companies and ranked #8 on the 2010 Inc. 5000 Top 10 Job Creators. For more information about the Inc. 5000 List and to view Towne Park’s profile, visit inc5000.com.