Service Tracking Systems Employee Parking Access Control — Last month we completed an installation for an employee parking access control system at Casino Niagara with six entrance and exit lanes. The CVPS access control system is customized to use their existing employee ID badge.

Using their existing employee ID badge code made the process seamless for Casino Niagara’s management and employees. Adaptation and training was straightforward, which greatly contributed to the success of this installation. Casino Niagara’s sister property, Fallsview Casino Resort, has been a client since 2004. The Fallsview Casino Resort system includes the Computerized Valet Parking System (CVPS), High Definition Vehicle Imaging, LPR and Self-Serve Valet Kiosks. When Casino Niagara needed an employee parking access control system, they turned to us.

We have also installed other employee parking access control systems involving LPR.

Let us know if you would like to learn more about our parking access control systems!

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Flexible payment options are available.

Latest HDCamPro Conversion:
 

 
Congrats! Last month our client, Grand Victoria Casino in Elgin, IL converted to HDCamPro, high definition vehicle imaging.

ROI has never been easier.

IP Casino Resort & Spa
 
The IP Casino Resort & Spa was the first casino on the Mississippi Gulf Coast to reopen after Hurricane Katrina. IP Casino Resort and Spa is a stationary boat Casino in Biloxi, Mississippi. The casino features 1,950 gaming machines and eighty-four table and poker games in a 76,550 square foot gaming space. The property also has eight restaurants and a 1,088 room hotel.

BellDeskPro is a comprehensive hardware and software solution designed to increase Bell Desk process efficiency by providing tools to effectively manage staff and elevate customer service. The software tracks the movement of guests’ bags from the main baggage area to and from any destination in the hotel. BellDeskPro evenly distributes the service tasks among the crew and without bias, grouping them into common area tasks as needed. Bell Captains can look-up current volumes, wait times, or any task or bellman whereabouts with just a few clicks. Guests or hotel staff easily calls in or inputs luggage requests, which automatically gets pulled into the Bell Queue. BellDeskPro has proven to increase customer service levels and reduces labor costs. The ability to measure and track service produces a staff incentive for efficient and productive service. Learn more about BellDeskPro.

With the recent installation at the W Hotel New Orleans, Service Tracking Systems implements the CVPS vehicle request dial-up module as well as the hotel management interface to Galaxy. These intelligent applications improve customer service while streamlining valet and hotel operations. This trendy hot-spot in the heart of New Orleans is well visited by locals and visitors. Having a smart and efficient valet parking operation is important to management not to mention a value added service to guests. Hotel guests can lounge inside their rooms and lobby, phone in their vehicle request, and ease on outside to their awaiting vehicles.

 
Dial Up Request Module

The CVPS dial-up request module allows hotel guests to request their vehicles by phone. Guest enters their valet ticket number when prompted, which triggers a front in the CVPS software. The guest is informed of the estimated wait-time based on the current valet activity in CVPS.

Galaxy Hotel Interface

The CVPS hotel management interface to Galaxy automatically matches vehicle records to guest folios/rooms. As the guests leave their car with the valet staff, the CVPS software processes the guest’s vehicle. These hotel guest vehicles are matched to the guest folios/rooms in Galaxy. CVPS will then post the appropriate overnight parking charge to the hotel guest bill.

About Service Tracking Systems, Inc.

Service Tracking Systems computerized valet parking system, CVPS, has been providing valet operations across the world with the highest quality of valet management tools and expertise in the market. A valet operator can use CVPS to provide superior VIP customer service, streamline operations, minimize damage claims, track operations, and quantify employee performance. Since 1994, our solutions have saved clients hundreds of thousands of dollars, not to mention time. STS is a nationwide technology solutions provider with over 400 installations in most major cities across the US, Canada, Australia, and Dubai. Other core Service Tracking Systems products are BellDeskPro and CheckPointLPR. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.

Did you know that Service Tracking Systems interfaces with over 15 third-party systems, and continuously develops more interfaces to meet our clients’ needs? Service Tracking Systems’ dedication to servicing our clients has led to the development of a growing list of interface capabilities. STS has multiple interfaces to hotel management systems, casino player card software, credit card processing applications, and flight monitoring systems. See our current list of interfaces.

Service Tracking Systems’ Interface Developments Stay True to its Word: “If our clients want it, we make it happen.”

STS recently added a credit card processing system interface between CVPS, Computerized Valet Parking Systems, and SIX Card Solutions (formerly 3C). This interface is currently in place at a premier hotel at the Chicago O’Hare Airport. The interface is used at the selfserve kiosks that are located in the hotel lobby for maximum convenience.

Maximize the ROI potential of your CVPS and BellDesk Systems through our interfaces.
Reduce Labor | Increase Customer Service | Improve Operations and Management

October, 2011, Houston, TX — Wells Fargo Plaza in Houston, Texas is a landmark facility in the city and Guess What? Now through its partnership with Service Tracking Systems (STS), so is the valet parking services it can provide to its customers. Yup, you heard it right! Through the use of STS’ patented technology, which includes high definition vehicle inspection lanes and the Valet App, the Wells Fargo Plaza effortlessly manages the vehicles entrusted in its care.

To acquaint you with some top notch features of STS, upon arrival at the garage entrance area, STS’ systems captures 6 to 8 detailed photos of the vehicle driving through the high definition vehicle inspection lane. Wondering why is it required? Keep reading…. The system can capture video of the moving vehicle traveling up to 20 miles per hour. These hi definition images can zoom in to examine the condition of the vehicle, if a guest alleges damages. For example, if a guest suggests the front bummer on the right side now has a scratch; the staff can access on-demand video or photos of the vehicle arriving and departing to determine the validity of their claim. So now, it’s time to stay relaxed and worry free about the security of your vehicle. The STS technology solution, results in considerable cost savings for Wells Fargo Plaza.

When the vehicle is received from a guest, key data is collected using the Valet App using an interactive user interface and handheld devices within seconds which partly translates the traditional valet parking process into an express journey. The collected data includes employee ID, the assigned ticket number, date and time of arrival and the license plate number.

Want more? How about locating your wheels within seconds? Yes, that’s now possible with the help of STS. By utilizing the Valet App and dispatch terminals, the valet staff locates vehicle, assigns the nearest valet to retrieve the vehicle. Key messages, such as customer location, are shared via handheld devices which means that important data about your vehicle is now in safe hands, even when the valet parking staff is on the move. The system offers the flexibility and convenience of point-of-sale functionality, including processing credit card payments and issuing a receipt via email.

The Wells Fargo Plaza in Houston is the tallest all-glass building in the Western Hemisphere. Through their partnership with STS, the inventor of today’s popular high tech valet parking technologies, Wells Fargo provide customer service that is head and shoulders above their competitors. The customer service experience of their valet customers will easily outshine others with the seamless and efficient process from the moment they arrive, until departure with their vehicle. So next time, do not forget to thank STS, for making your valet parking smooth and hassle free on your future visits to The Wells Fargo Plaza in Houston.

About Service Tracking Systems, Inc.

Service Tracking Systems is the inventor of today’s popular valet parking technologies, with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.

Service Tracking Systems first product to automate the valet parking industry was it’s game changing CVPS (Computerized Valet Parking System) technology, providing valet operations across the world with the most innovative valet management tools and market expertise. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to measure service levels, streamline operations, minimize damage claims and quantify employee performance.

Want to take your Valet Parking System to the next level? Talk to us and let’s transform the way your valet customers use your valet parking system.

Tabitha Jean Naylor | Marketing and Media | tabitha@servicetrackingsystems.net

October, 2011, Bossier City, LA — Good News! Guests at Horseshoe Bossier City in Louisiana are now able to enjoy a gaming experience that knows no bounds. Parking their vehicles at the property is no gambling matter, however. Yes, you heard it right! Horseshoe Bossier City has now joined the list of over 25 other Caesars and Harrahs properties across the US using Service Tracking Systems’ (STS) Computerized Valet Parking System (CVPS) software.

Let’s start introducing the benefits of STS Computerized Valet Parking System to you! Using CVPS.net, valet staff members will now be able to scan tickets into the system, capturing all key customer and vehicle details before ever parking the vehicle. You know what does that mean? Well, when you request your vehicle, valets quickly determine the location of your wheels and deliver promptly to you ensuring no time is wasted. Each step in the process is tracked and a valet supervisor can easily track the status and location of both, vehicles and valet staff.

Everyone knows that Horseshoe Bossier City offers exciting entertainment headliners throughout the year for their guests’ enjoyment. With tools like STS’ HD cameras and self-serve customer request kiosk, however, the vehicles of all guests are handled as if they were a prominent VIP. So next time, when you visit Horseshoe Bossier City, be prepared to be pampered like a VIP.

The fact that STS’ High Definition IP Digital Camera Module is popular with clients across the country because it documents the condition of the vehicle when it is given to a valet, reducing potential liability for damage claims is certainly going to put you at ease and take all your worries about your vehicle safety away. Additionally, this saves the property a considerable amount of resources since there is no longer a need to expend time or money defending damage claims. Before parking, the valet takes the vehicle through STS’ TunnelVision canopy, capturing high quality photos under the best possible conditions. Wondering why is it required? Well, to ensure that that the vehicle has not witnessed any damage and maintains the same condition as it had before valet parking. Additionally, designed for properties with surface parking lots, it ensures consistency with the photos taken regardless of the time of the day or weather conditions.

High definition IP cameras capture multiple images of the front, side, and rear on both the driver and passenger sides of the vehicle in a couple of seconds. Photos can be viewed by hotel staff using the HD CamPro dashboard from any computer on the network. The ticket number and name of the guest, as well as make and model of the vehicle is also available on the dashboard.

When guests are ready to leave, they simply visit one of the self-serve customer kiosks to request delivery of their vehicle. So again, be prepared for express departure next time. An interface to Harrahs Total Rewards allows for VIP treatment for Diamond and Seven Star players.

These innovative tools are just a few ways Horseshoe Bossier City and STS assures their patrons that all of their gambling takes place in the casino, and not in the parking lot.

About Service Tracking Systems, Inc.

Service Tracking Systems is the inventor of today’s popular valet parking technologies, with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.

Service Tracking Systems first product to automate the valet parking industry was it’s game changing CVPS (Computerized Valet Parking System) technology, providing valet operations across the world with the most innovative valet management tools and market expertise. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to measure service levels, streamline operations, minimize damage claims and quantify employee performance.

We are just a phone call away to demonstrate the future technology to you. Do not hesitate to talk to us for a smooth transition from traditional to a hi tech and completely hassle free valet parking system.

Tabitha Jean Naylor | Marketing and Media | tabitha@servicetrackingsystems.net

STS expands its hotel client list with the addition of Loews Atlanta Hotel, located at 12th and Midtown in the center of Atlanta’s business and entertainment district.

This latest hotel installation combines today’s popular valet technology, CVPS, and the management and operation of AAA Parking. CVPS and AAA Parking have been providing the highest level of valet experience and service excellence to more than a dozen hotel properties across the South.

New York City based Loews Hotels made its Atlanta debut April 1, 2010 with the opening of a brand new 414 room hotel. The CVPS system at the Loews Atlanta Hotel includes a mobile valet podium, which provides a complete portable valet service station with a touch screen monitor, scanner, wireless connection AP unit, cash drawer, ticket printer, receipt printer, report printer, and keyboard with built in credit card swipe.

The CVPS system includes credit card processing. AAA Parking operators use the wireless bar code scanners for faster service. The use of scanners increases the effectiveness of the valet staff by initiating the valet arrival and retrieval process right when they greet the guests.

“It’s great to add a Loews to our top shelf hotel client list along with other hotels like Waldorf Astoria, Four Seasons, and Ritz-Carlton,” said Andy Preas, President of Service Tracking Systems, Inc. “Working with these clients has allowed us to develop more industry specific features that accommodate hotel valet operations.”

“We’ve worked with CVPS for a number of years on multiple locations,” said AAA Parking Vice President, Bo Laterveer. “Our success working with them made the decision clear to use their technology at the Loews.”

SANDIA RESORT AND CASINO PARTNERS WITH SERVICE TRACKING SYSTEMS TO OFFER GUESTS INNOVATIVE NEW VALET PARKING SOLUTIONS

June 19, 2011 — Guests of Sandia Resort and Casino can now take comfort in knowing that their vehicles will receive premium service with the introduction of the Computerized Valet Parking System from Service Tracking Systems. Utilizing the new system, Sandia has made the guest vehicle handling process much faster – and easier. A win-win situation.

The hotel and casino, a premiere wedding and golf destination, is enhancing their attentive customer service by reducing wait times for guest vehicle pick-ups. When ready to visit local attractions, guests can visit a Self-serve Request Kiosk and scan their bar coded valet ticket, which sends the request and vehicle information instantly to the valet attendants. The kiosk provides wait time information and allows the customer to wait for their vehicle in a climate controlled area. Guests may watch their vehicle approach as it is delivered to the staging area.

Through their use of Service Tracking Systems’ HDIP Digital Camera Lane, Sandia is able to reduce both the total amount paid for damage claims, as well as the number of claims filed. Historically, deploying STS’ camera technology has reduced the claims paid out by more than 50%. The CVPS HDIP camera lane also utilizes license plate recognition technology to allow for automatic vehicle identification (reducing the data entry process).

The innovative technology is deployed at more than 110 casino resort properties in the US and Canada, the most recent addition being Planet Hollywood Las Vegas.