The Valley Forge Casino Resort is Pennsylvania’s newest casino resort property, and like almost every other casino in the state, they have chosen to deploy Service Tracking Systems’ CVPS.net to manage their valet parking process.

The system there is made up of a high definition digital camera lane, housed in a TunnelVision canopy to provide for ideal lighting conditions, as well as the iPod/iPhone based mobile app , self-service customer request terminals, and traditional valet dispatch terminals.

The valet business uses CVPS to minimize exposure to liability for damage claims. High definition digital cameras record multiple images of each vehicle as they move through the TunnelVision lane. Automatic license plate recognition cameras read the license plate and recall stored information about the vehicle and the customer.

Besides reducing exposure to liability, CVPS tracks each step in the valet parking process, and makes that information available to the valet operation via real time system monitors. Supervisors or Managers can track when tickets are issued, who is parking each car, and how long it is taking them to complete their task. Real time monitoring of the parking process not only ensures that employees aren’t wandering off and taking unauthorized breaks, but also warns when vehicle keys are not accounted for in a timely manner, greatly reducing the likelihood that those keys get lost.

When customers are ready to depart, CVPS tracks the time of the request, when the valet retrieves the keys for each vehicle, and when it is ultimately returned to the customer. Customer wait time is displayed for guests on a large monitor in the waiting area, providing real time updates at each step of the process.

Service Tracking Systems is proud to add Valley Forge Casino Resort to its list of over 120 gaming client locations.

Rising 39 stories high, the Marriott Marquis San Francisco boasts an ideal location south of Market Street, steps away from the Moscone Center and the Yerba Buena Gardens. With their latest update to CVPS.net, they now offer the ideal in terms of valet parking service.

The hotel, a customer of STS since 2003, recently upgraded its legacy CVPS application to CVPS.net, the latest software release in the now 16 year old CVPS product line. With a Microsoft .net front end and a SQL Server back end, CVPS.net utilizes the latest in software development tools to provide an application that is not only fast, automated, and highly functional, but is also easy on the eyes.

As a long-time customer, the hotel has always appreciated the benefits of using STS’s automated valet system for point of sale and key dispatch functionality. It helps that the CVPS system meets the City of San Francisco’s Department of Consumer Assurance’s requirements for Revenue Control Systems.

With the upgrade to CVPS.net, they have added access controls to the entry and exit lanes in the garage, and an automated call center that accepts and processes incoming vehicle request calls from hotel guests. In the lobby, to enhance customer service they’ve deployed both self-service payment kiosks and a customer wait time display.

When customers are ready to depart, CVPS tracks the time of the request, when the valet retrieves the keys for each vehicle, and when it is ultimately returned to the customer. Customer wait time is displayed for guests on a large monitor in the waiting area, providing real time updates at each step of the process.

Our relentless dedication to our customers continues to be validated by our industry leading client retention rate. Our clients always have access to our dedicated customer service department, our 24/7/365 support , our team of top notch field technicians, and our proactive daily checkup calls where we call clients directly just to see how things are going (what a concept!).

Service Tracking Systems continues to expand its overseas presence with its new deployment at the Sydney Airport in Australia, its fifth deployment in Australia since 2007.

The culmination of a lengthy development process, the CVPS system is deployed in conjunction with the Designa Car Park Management System, and offers a fully integrated solution to the airport patrons and operational team.

Patrons arriving to the airport can choose to enter one of several car parks where they are issued tickets from Designa ticket dispensers. Patrons who choose to valet park then turn over their vehicle at either the domestic or international terminals.

Using the mobile Valet App and iPod hardware, valet attendants issue a bar coded valet ticket and read the Designa car park ticket, linking the two together in the CVPS and Designa databases via an interface. Valet attendants capture the relevant customer details and input them into the mobile Valet App.

For customers who have pre-booked parking or services online, those pre-paid details are transferred to CVPS via the interface to Designa. During the stay, a variety of services can be performed by the valet operation (car washes, oil changes, etc), all of which are managed and the fees calculated by CVPS.

When customers are ready to depart, they settle their parking charges in the CVPS system, which then communicates with the Designa system to authorize the customer to exit, using their original Designa dispenser ticket.

Through precise interfaces with Designa’s Car Park Management System and ADVAM’s EMV compliant credit card processing, CVPS.net offers Sydney Airport patrons the ultimate in convenience and service. For the business owners, CVPS.net captures valuable data about the valet operation and customer details, and makes that data available both through its automated reporting engine and through an interface to the airport’s Data Mart.