Tropicana AC now has a smart system that evenly distributes bell desk service tasks among the crew without bias, groups common area tasks as needed, and accounts for all bellman’s whereabouts. Long time CVPS Valet Parking System Client, Tropicana AC is now a BellDeskPro Client as well.

Tropicana Casino & Resort in Atlantic City has been a valet system client for almost a decade. We’re proud to provide Tropicana another Front Service Technology solution.

Bell Desk Management System

The first bell desk operating system that everyone likes.

The bell staff loves it because it evenly distributes the service tasks among the crew and without bias, grouping them into common area tasks as needed. The Bell Captain loves it because the look-up of any task or bellman whereabouts is only a click away. Customers love it because it provides faster service. Lost ticket? No problem!

As some would describe downtown Austin as casual, eclectic, sophisticated, techie, chic and intellectual, all these adjectives happen to also describe Service Tracking Systems. The two will come together, hand-in-hand, on 2nd Street in downtown Austin. The soon to open W Austin will be featuring the prevailing CVPS valet system by Service Tracking Systems.

When completed, the 37 story building will include 251 hotel rooms, 159 condos, 53,000 square feet of office, retail and restaurant space, plus a new theater. While the hotel is slated to open in early December, the first condominiums are scheduled to open in January, followed by the new studio for the “Austin City Limits” music show.

The CVPS system will assist the valet parking operators Towne Park in providing superior valet services. Managing a valet parking operation with CVPS software allows management to quickly track and report valet staff performance, parking volume, wait times, post variable charges, and even alert for possible lost keys.

To allow for overnight parking rates to automatically post on the guests’ room charges, the CVPS system interfaces with numerous hotel management systems. At the W Austin, the CVPS system interfaces with Starwood’s Galaxy system.

“The CVPS system allowed us to effectively manage our hotel valet operations while maintaining the high quality and speed of service our client hotel guests expect. We are confident that the CVPS valet system will meet our needs in providing the highest level of valet service at the W Austin,” remarked Sonny Taragin Executive Vice President, Information Technology at Towne Park

The CVPS software has proven to improve management, revenue and customer service across hundreds of hotel parking operations nationwide.

“We are excited to grow our presence in Austin along with our relationship with Towne Park. The W Austin is another successful hotel valet installation we are thankful to add to our list,” said Kai Schuette, CEO of Service Tracking Systems, Inc.

About Towne Park
 
Towne Park is America’s valet parking and parking management experts. On behalf of our 300 plus hotel and healthcare clients, we welcome thousands of guests and patients every day from coast to coast. Serving people is our passion and we are driven to serve with excellence in all we do. Visit us online at townepark.com today. Towne Park ranked #2147 on the 2010 Inc. 5000 List of America’s Fastest-Growing Private Companies and ranked #8 on the 2010 Inc. 5000 Top 10 Job Creators. For more information about the Inc. 5000 List and to view Towne Park’s profile, visit inc5000.com.

CVPS and Konami casino management system clients can now use their player card status and points for valet parking privileges.

This latest integration between CVPS and Konami Casino Management System (KCMS) allows a seamless flow of information between the two systems. Casino guests can use their player card points and status to obtain valet parking privileges. SugarHouse Casino clients in Pennsylvania are the first to use this interface.

With the swipe of a player’s club card, CVPS valet parking operators CONTACT US For more information on our automated valet parking applications and other interfaces, email Andy at andy@servicetrackingsystems.net or call 1800.955.3516 ServicetrackingSystems.net Service Tracking Systems is a world-wide technology solutions provider with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Service Tracking Systems’ product suite includes the world’s leading valet parking recognize which casino customers merit valet parking privileges. They can
immediately offer complimentary parking, move up their vehicle requests to the top of the queue as well as greet customers by name.

“The casino gaming industry is an extremely competitive multi-billion dollar industry that strives to win the competitive edge by offering unique perks and benefits dedicated to enhancing customer experience. Servicing the casino industry for more than 15 years, we understand our clients’ needs and have provided a solution to offer clients that use Konami player card systems the tools that will help them succeed,” said Andy Preas, President of Service Tracking Systems, Inc .

Service Tracking Systems automated valet parking software also integrates with Bally Technologies’ Casino anagement Systems and Aristocrat’s club cards.

Service Tracking Systems continues to implement VIP parking nests across top-tier casinos.

With a swipe of a player card, casino patrons can access premier parking areas closest to the casino floor. The VIP parking access control is one of the most popular CVPS parking system modules for casino clients. The CVPS casino player card interface not only allows for VIP parking access, but can also be used to pay for parking using accumulated points. CVPS’ casino player card interface module can also prioritize vehicle requests or comp parking based on player tier level.

Player Card Interfaces
 
Service Tracking Systems continues to grow it’s interface capabilities to meet our clients needs. Our latest player card interfaces include:

• Bally Technologies’s Casino Management Systems (CMS)
   

   

   

• Aristrocat Club Card and Loyalty Program
   

   

• Konami Casino Management Systems (KCMS)
   

   

Latest VIP Parking Nest Installation in Alabama
 
Service Tracking Systems’ latest VIP parking access controls have been implemented at Creek Casino Wetumpka and Creek Casino Montgomery in Alabama. Both Creek Casino Wetumpka and Creek Casino Montgomery are owned by PCI Gaming and are located in Alabama.

Etihad Towers in Abu Dhabi
 
Service Tracking Systems was recently awarded a contract to install its CVPS.net valet management and automation system at Etihad Towers in Abu Dhabi, UAE. This installation will be using our integrated iPhone-based Valet App, allowing for instant vehicle input and access to retrievals through the power of mobile technology. (read more)

CVPS New Credit Card Processing Interface
 
CVPS has added another credit card processing interface with Shift4. As part of our ongoing commitment to meet our clients” needs, we have provided Fontainebleau Miami Beach with this interface to integrate credit card processing into the CVPS application. (read more)

Contact Us
For more information or demo, please call 1 800 955 3516 or email us at andy@servicetrackingsystems.net.

Service Tracking Systems Employee Parking Access Control — Last month we completed an installation for an employee parking access control system at Casino Niagara with six entrance and exit lanes. The CVPS access control system is customized to use their existing employee ID badge.

Using their existing employee ID badge code made the process seamless for Casino Niagara’s management and employees. Adaptation and training was straightforward, which greatly contributed to the success of this installation. Casino Niagara’s sister property, Fallsview Casino Resort, has been a client since 2004. The Fallsview Casino Resort system includes the Computerized Valet Parking System (CVPS), High Definition Vehicle Imaging, LPR and Self-Serve Valet Kiosks. When Casino Niagara needed an employee parking access control system, they turned to us.

We have also installed other employee parking access control systems involving LPR.

Let us know if you would like to learn more about our parking access control systems!

Don’t miss out!
Flexible payment options are available.

Latest HDCamPro Conversion:
 

 
Congrats! Last month our client, Grand Victoria Casino in Elgin, IL converted to HDCamPro, high definition vehicle imaging.

ROI has never been easier.

IP Casino Resort & Spa
 
The IP Casino Resort & Spa was the first casino on the Mississippi Gulf Coast to reopen after Hurricane Katrina. IP Casino Resort and Spa is a stationary boat Casino in Biloxi, Mississippi. The casino features 1,950 gaming machines and eighty-four table and poker games in a 76,550 square foot gaming space. The property also has eight restaurants and a 1,088 room hotel.

BellDeskPro is a comprehensive hardware and software solution designed to increase Bell Desk process efficiency by providing tools to effectively manage staff and elevate customer service. The software tracks the movement of guests’ bags from the main baggage area to and from any destination in the hotel. BellDeskPro evenly distributes the service tasks among the crew and without bias, grouping them into common area tasks as needed. Bell Captains can look-up current volumes, wait times, or any task or bellman whereabouts with just a few clicks. Guests or hotel staff easily calls in or inputs luggage requests, which automatically gets pulled into the Bell Queue. BellDeskPro has proven to increase customer service levels and reduces labor costs. The ability to measure and track service produces a staff incentive for efficient and productive service. Learn more about BellDeskPro.

With the recent installation at the W Hotel New Orleans, Service Tracking Systems implements the CVPS vehicle request dial-up module as well as the hotel management interface to Galaxy. These intelligent applications improve customer service while streamlining valet and hotel operations. This trendy hot-spot in the heart of New Orleans is well visited by locals and visitors. Having a smart and efficient valet parking operation is important to management not to mention a value added service to guests. Hotel guests can lounge inside their rooms and lobby, phone in their vehicle request, and ease on outside to their awaiting vehicles.

 
Dial Up Request Module

The CVPS dial-up request module allows hotel guests to request their vehicles by phone. Guest enters their valet ticket number when prompted, which triggers a front in the CVPS software. The guest is informed of the estimated wait-time based on the current valet activity in CVPS.

Galaxy Hotel Interface

The CVPS hotel management interface to Galaxy automatically matches vehicle records to guest folios/rooms. As the guests leave their car with the valet staff, the CVPS software processes the guest’s vehicle. These hotel guest vehicles are matched to the guest folios/rooms in Galaxy. CVPS will then post the appropriate overnight parking charge to the hotel guest bill.

About Service Tracking Systems, Inc.

Service Tracking Systems computerized valet parking system, CVPS, has been providing valet operations across the world with the highest quality of valet management tools and expertise in the market. A valet operator can use CVPS to provide superior VIP customer service, streamline operations, minimize damage claims, track operations, and quantify employee performance. Since 1994, our solutions have saved clients hundreds of thousands of dollars, not to mention time. STS is a nationwide technology solutions provider with over 400 installations in most major cities across the US, Canada, Australia, and Dubai. Other core Service Tracking Systems products are BellDeskPro and CheckPointLPR. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.