December 2009 News
BellDeskPro, another Service Tracking Systems product now at IP Casino Resort & Spa in Biloxi
December 01, 2009, Biloxi, MS – IP Casino Resort & Spa has been a client of Service Tracking Systems since the installation of the valet parking and vehicle inspection system by CVPS in 2006. Now they have added another STS product, BellDeskPro.
IP Casino Resort & Spa
The IP Casino Resort & Spa was the first casino on the Mississippi Gulf Coast to reopen after Hurricane Katrina. IP Casino Resort and Spa is a stationary boat Casino in Biloxi, Mississippi. The casino features 1,950 gaming machines and eighty-four table and poker games in a 76,550 square foot gaming space. The property also has eight restaurants and a 1,088 room hotel.
BellDeskPro
BellDeskPro is a comprehensive hardware and software solution designed to increase Bell Desk process efficiency by providing tools to effectively manage staff and elevate customer service. The software tracks the movement of guests’ bags from the main baggage area to and from any destination in the hotel. BellDeskPro evenly distributes the service tasks among the crew and without bias, grouping them into common area tasks as needed. Bell Captains can look-up current volumes, wait times, or any task or bellman whereabouts with just a few clicks. Guests or hotel staff easily calls in or inputs luggage requests, which automatically gets pulled into the Bell Queue. BellDeskPro has proven to increase customer service levels and reduces labor costs. The ability to measure and track service produces a staff incentive for efficient and productive service.
About Service Tracking Systems, Inc.
Service Tracking Systems is a nationwide technology solutions provider with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Other core Service Tracking Systems products are Computerized Valet Parking Systems, HDCamPro and CheckPointLPR. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.
Service Tracking Systems first product to market was its computerized valet parking system, CVPS, providing valet operations across the world with the highest quality of valet management tools and expertise in the market. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to move traditional valet parking operations to a new plateau. A valet operator uses CVPS to measure service levels, streamline and track its operations, minimize damage claims and quantify employee performance.
Visit www.servicetrackingsystems.net for more information.
Miriam Silva
Marketing and Media
miriam@servicetrackingsystems.net