Testimonials

Mark Cheli, Director of Transportation, Chumash Casino Resort

We've been very impressed with your committed service and support as this is what sealed everything.

Return on Investment
Haven’t hired any drivers since this system was installed but have parked more vehicles. Very efficient!!!

We’ve denied 6 alleged claims in just more than 30 days alone and have saved about $16K in labor. Once the guests sees a snap-shot of the pre-existing damage, they just leave without filing a claim.

Management and Process Improvement
Some employees didn’t like the change and wanted or let’s say tried to sabotage the system but they quickly found out that our system didn’t allow this or they would be caught.

Very easy to look up information on any type, make, etc., of vehicle and on any computer.

Our delivery time was 5.7 minutes and now it’s at 4.9 minutes with less drivers.

Inputting tickets if very easy and when it’s busy the “turbo” key is very fast and you can catch up later.

Training
The valet team is now trained to make any adjustments to the system instead of calling our in-house IT and waiting. Wonderful training on CVPS.

Reports
Gives us real time with proficiency reports on productivity for each driver as most of them like this and some of the bottom performers begun to park more cars.

Customer Service
Our guests love the Kiosk and it’s a must have. Trust me.

LPR Module
The LPR is wonderful and is a must as it does most of the work. It even finds when a “highroller” comes in and it also lets the security department track a license plate and finds it fast.

Volkan Tuzer, Director of Valet, Limo and Transportation

Being able to capture accurate data, and make sense to enhance performance, is a key fundamental in performance management. The effective use of technology enabled Valet Operation (with CVPS) has become a success story at Cache Creek Casino Resort.

Bo Laterveer, Vice President, AAA Parking

For many years the way valet parking operations were administered went unchanged; all steps of the process were managed by manual systems, from ticket tracking to inventory to recording of vehicle damage to measurement of staff productivity.

Improved Management
CVPS has made a huge difference in the way all these activities are tracked and managed with their computerized valet parking system. Our ability to offer CVPS equipment as part of our management services to our properties is giving us a distinct advantage over our competition. We have several installations in place and are considering several other locations in the near future.

Service
We find the CVPS team very familiar with our business and very cooperative in working out creative solutions to property specific issues.

Return on Investment
Gains in efficiency, service improvement and claims control will pay for the equipment in a reasonable time.

Mike Pendergraft, President & CEO, American Valet

We have been using CVPS for many years, (CVPS) has brought new light to the valet parking industry, the technology that this system offers is state of the art and allows companies like American Valet to track revenue, car counts, customer wait times, labor trends, etc. The system also offers what we call Valet Express—our customers while shopping at the mall can call the phone number on their valet ticket ahead of time and we have their car waiting for them. This is remarkable considering customer service is all we have that separates us from most of our competition.

Vehicle Imaging
The camera system is before its time and will save you as much as 50% in claims. (CVPS) is the inventor of this type of computerized system and to be able to work directly with the inventor has huge advantages.

Mobile Technology
We currently have a CVPS system that has a wireless mobile kiosk located at an entrance and exit to a resort that is far from the main entrance. With this kiosk the customer is able to scan his or her valet ticket and have their car brought to them with saved us having to station a valet there permanently, which results in great customer service and better labor management cost.

Service
The CVPS (STS) staff is easy to work with and they back up their product with great service. You can buy the best system in the world but without back up and timely customer service it will do you no good, these systems are only good if they're working, and the CVPS staff has been there when we need them. We use their system in many cities throughout the South West, and they are always there when we need them. We are currently in the process of implementing their system at several malls and hotels and look forward to many years of using their product.

Return on Investment
We have been using (CVPS systems) over the past year …through our experience we’ve concluded that (CVPS) has the best system. It’s improved our cash retention about 10% to 30%.

Matt Griesheimer, Vice President of Northwest Region, Ace Parking Management

While overseeing the Northwest Region for Ace Parking Management, I have tried numerous parking revenue control equipment products and most have fallen short of CVPS’s approach as it pertains their resourcefulness and ability to see a project through; thereby, making it easier for the operational staff to succeed at their jobs.

We will have three (3) operations in San Francisco that utilize CVPS equipment and are looking to deploy the equipment in the Seattle area as well in the coming months. CVPS equipment has from the beginning embraced the radical changes proposed by the City of San Francisco requiring all operators to have city approved revenue control equipment at every location. Their ability to adapt quickly has allowed us to exceed our client’s operational and financial expectations.

Service
During my relationship with CVPS over the past 8 years, they have been an effective communicator, often serving as a liaison between Ace Parking operational staff and our clients. Their service department’s ability to simultaneously coordinate installation projects in our region involving numerous people, and their ability to work collaboratively servicing our high profile projects effectively is why we continue to use CVPS and recommend their equipment to others in the parking industry.

It is because of their diligence, energy and sense of urgency it has made working with CVPS a joy. I highly recommend their equipment for any parking operation looking to raise the bar.

Bill Bodenhamer, President and CEO, USA Parking

Service
The flexibility and willingness of the manufacturer, Computerized Valet Parking Systems, Inc. to customize its software to the resort’s unique operation improved the product and leverages its value to other venues. The CVPS is one of the primary tools USA Parking employs to maintain its reputation as “Best of the Best” in the high-end hospitality parking segment and has been instrumental in advancing the level of service for the Boca operation.

Philip McCarthy, Contract Manager, Towne Park Systems

At first, I was a bit worried about how our new (CVPS) system would handle the large group, but it did not hinder us a bit. We parked 113 vehicles for the group and no one waited more than 9 minutes to get their vehicle back.

Improved Management
The system keeps track of retrieval times and that was the longest wait on the list. This system allows us to perform at high levels while keeping track of movements, damage, payments, and retrieval times. Also aiding in our success was the help we received from our teammates at the Loews, Courtyard, Hyatt, and Embassy! That is something that would never happen with another valet parking/hospitality company.

Return on Investment
Already the (CVPS) system we have is paying for itself. We were able to deny a claim and we were able to collect every penny of the $1300 night! We have reached the new era of parking and hospitality…

Cliff Kelley, Regional Manager, AmeriPark

I've been in the valet business since 1999 and have worked about every kind of lot including private parties, airports, night clubs. Currently, I'm managing Casino Operations. In my opinion the most important aspects of valet management in serving your client is running an efficient lot that brings in many regular guests, while maintaining excellent customer service and very few claims. I was skeptical of CVPS initially because of the additional processes in parking and retrieving the car.

Service
However, with the help of their customer support to cater specifically to my lots' needs, the system is very quick and simple. It organizes vehicle data and revenue neatly.

Return on Investment
CVPS has helped reduce our claims as it significantly INCREASES the valet's safety awareness.

Doron Levitan, Vice Principal, Priority Parking

This system is an essential part of our operation. We rely on it to control revenue, tickets, validations, and special events.

Improved Management
The system helps us manage our parking locations with a minimum amount of errors and shrinkage. The various reports we generate from the data base help us make the correct decisions regarding rates, hours of operation and optimize our labor. We've tested a variety of products before investing in CVPS revenue control system.