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Service

In addition to a professional and competent Customer Service Department we have also invested in the development of a custom-fit Service Tracking software to ensure that your needs are always handled promptly. Once a call is dispatched, support is provided by experienced technicians who know our products and understand your business. Solutions are delivered fast, because we know that maximizing your up-time is the key to our mutual success. Our service solutions include:

UNLIMITED SERVICE CALLS
Gold and Platinum service plans ensures not only a priority response, but also an unlimited number of service calls.

Get support when you need it, 24/7 365 days
Support is provided by our own technicians who know your system
Internet-based support allows us to service your needs quickly and effectively

	FREE HARDWARE LOANER PROGRAM Maximize your uptime during unforeseeable breakdowns with our replacement program. Same day or next day delivery Printers, scanners, screens and PC’s are all available for emergency replacement Eliminates the need for back-up inventory and depreciating warranties
	PREVENTATIVE MAINTENANCE Optimal performance visits by our technicians to ensure proper system function. Preventative maintenance visits Hardware and software upgrades included Pro-active approach that will help guarantee the highest level of system performance
	AUTOMATIC LICENSE RENEWAL Includes third-party software interfaces that require annual renewal. Preventative maintenance visits Hardware and software upgrades included Includes CISP and HMS interface upgrades required by third parties	Contact US 800 955 3516
	TRAINING PROGRAMS Targets training programs focused on client’s locations and functions. Certified CVPS and CheckPointLPR Operator Certifications Onsite training Customized manuals Webinar training targeted to client’s specifications

WHAT CLIENTS HAVE TO SAY ABOUT OUR SERVICE
Nothing is more important than the advice and opinions our elite clientele can offer you to help make the right decision – see what some of our 300+ clients have to say … (more)

: v., n., adj. [ser-vice to the third power]; the act of providing superior customer SERVICE; a smart technology application designed to track SERVICE responses; a free hardware loaner SERVICE to maximize uptime.