Software
BellDeskPro is a completely scalable open architecture application built in
Visual Basic and powered by a robust SQL Server Database backend. The Main Menu
shown on the right is an intuitive user-friendly touch-screen interface providing
quick access to all pertinent functions needed to track and manage your bell desk tasks.
The Front Generator shown below serves as the dispatcher’s input screen. An
interface to your HMS will populate the name based on room number. Once a front
is entered, it moves on to the Pending Monitor – waiting to be assigned.
The Pending and Assigned Progress Monitor below allow you to understand current
work-loads, delivery times and staffing considerations at a glance. Entries can
be color coded once they reach certain threshold times defined by you, so that
you can respond and make decision quickly to pre-empt customer service issues.
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The top half of the monitor screen on the right depicts the Assigned Monitor.
It shows when the front was assigned, how many minutes have elapsed since, name
of the guest, front type (Check-in), the bellman, claim check number, total # of
bags and destination room#.
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The bottom half of the monitor screen on the right depicts the Pending Monitor.
It shows when the front was generated, how many minutes have elapsed since, name
of the guest, front type (Check-in), the bellman, claim check number, total # of
bags and destination room number.
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The Bellmen Queue shown below displays the available bellmen waiting for fronts.
When a front becomes available for a bellman, his name will be highlighted in green.
The queue displays how long a bellman has been waiting for a front, the time they
last entered the queue, the total number of fronts received so far that day, and
the number of times a front has been called—made available to them.
The actual bellqueue
monitor is generally
mounted up higher
on the wall in the
luggage room, so
everyone can
observe it – even
from a distance.
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…or it can be placed
on a counter top,
next to the scanner
and receipt printer
that will assign
the
next front …
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The History Grid files all fronts that have ever been entered into the system.
Search tools and a variety of column sorts allows for on-demand reporting.
Virtually any report can be user defined by selecting the desired column
heading, sort order search criteria and start/end and date/time range.
There are a number of reports available from the Bell Desk Reports
screen. Here is a sampling of the 6 most popular ones.
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Bellman Report |
Lists each bellman available for work. |
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Bellman Count Report By Day |
Shows the amount of fronts; each type for any date and time range. |
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Bellman Fronts Report |
Shows a detailed list of each front completed for any date and time range.
Report can be grouped by bellman, date or front type, and can be sorted
by request time, or amount of time taken to complete fronts. |
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Front Volume Report |
Report shows hour by hour breakdown of the number of fronts of any
type for any day. |
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Bellman Performance Report |
Report shows hour by hour breakdown of the number of fronts of any
type for any day. |
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Bellman Clock Report |
Report shows when each bellman was on shift; or on break, for any date
and time range. Report also totals each bellman’s hours on shift or
break for the date and time range. |
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BellDeskPro has proven to increase customer service levels and reduces
labor costs. The ability to measure and track service produces a staff
incentive for efficient and productive service…
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Technology solutions for Bell Desk operations. Increase efficiency of your personnel;
and organize all facets of your hotel bell service with an easy to use technology
solutions… (more)
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Nothing is more important than the advice and opinions that our elite clientele can
offer you to help make the right decision – see what some of our 300+ clients
have to say…
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