How it Works

Let’s start with a quick history on why this technology has become such a popular tool:

It is not uncommon for a Bellmen to wander off or cut line to get ahead in tip money for the day. This can cause Human Resources issues within the workplace that is dealt with on a daily basis. BellDeskPro assigns/retrieves fronts fairly and without any bias. Also, when doing any type of reporting, claims, or audits, currently supervisors and dispatchers have to sift through boxes of handwritten service logs, activity logs, and claim tickets to find pieces of information to aid in their reporting. This type of information gathering takes anywhere from thirty minutes to two hours to process – resulting in time taken away from performing primary tasks. BellDeskPro can produce these reports in seconds, not hours.

Here is a 6-step process depiction of the basic concept:

Process Description

The bellman scans their ID badges to clock into the system and enter the Bellman Queue where they await a front. As soon as a front is available, the bellman at the top of the queue is alerted and has the opportunity to take the front by scanning their ID badge. Fronts are distributed to bellmen FIFO (first in first out). Until the bellman receives the front, s/he does not know any details about the front. Issuing fronts “blind” eliminates the opportunity for cherry picking. Bellmen simply receive the next front in the queue. It’s without bias, fair and automatic! The assigned bellman then scans his ID badge so that the system knows that that front is being fulfilled. When the bellman returns from his assignment, s/he once again scans his ID badge to add himself back into the queue and waits for the next front.

BellDeskPro can be configured to offer bellmen more than one front at a time (usually when there are more fronts waiting to be assigned than there are bellmen in the queue). Fronts are grouped together based on intelligent logic that defines gradually expanding common areas in the hotel (e.g. bellman has a front on the 10th floor,
BellDeskPro will seek first another front on the 10th floor, then on floors 9 and 11, then on floors 5 to 20, etc.). Services such as floral deliveries, dry cleaning pick-up and delivery are included within the system as minor fronts and also become assigned through the intelligent logic system. Conversely, VIP bellman services that need immediate handling are moved to the top of the Front list for rapid service.

Since this is fairly new and proprietary technology, a basic glossary of terms may be helpful in understanding how it works:

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