BellDeskPro is a comprehensive hardware and software solution designed to
increase process efficiency, allow you to manage more effectively and elevate your
customer service experience. From a single desk-top terminal to a flexible multi-user
system, a smart and efficient solution is finally available to an industry which has
been trailing the technology boom for too long.
The bell staff loves it because it evenly distributes the service tasks among the
crew and without bias, grouping them into common area tasks as needed. The Bell
Captain loves it because the look-up of any task or bellman whereabouts is only
a click away. Customers love it because it provides faster service. Lost ticket?
No problem!
Our innovative bell desk systems have been installed in properties all across
the nation, including the Borgata, NYNY, Paris Las Vegas, Bally’s, Flamingo Hilton,
the Rio and Wynn Las Vegas, just to name a few.
Front Service Technology is nothing new. From high-tech valet parking systems to
front desk check-in kiosks, smart technology has penetrated virtually all facets
of the service industry, except for the bell desk. In most locations, the bell
desk operates today the same way it did fifty years ago. We’ve changed that.
Much like in the valet world, a bell desk operation can also benefit from
tracking the various stages of their tickets and fronts.…
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BellDeskPro is built on widely popular Microsoft Visual Basic 6.0.
Powered by a Microsoft SQL Server database; BellDeskPro provides you
with an extensive set of reports, features, customizable options and
expansion modules. The user-friendly application provides all entities
involved in your bell desk operation with their own set of tools…
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Mobile Technology has become a popular tool and can be quite effective in
the right application of your bell desk operations. Bell Captains can use
wireless devices to access BellDeskPro to monitor their bell desk at any
moment. Alerts can trigger managers when their attention is needed, giving
managers much more flexibility to dedicate their time on additional matters.
In the porte-cochere, wireless hand-held devices can enhance the arrival
process with print-on-demand ticketing. An inventory scanner can be used
to ‘align’ bags and bin numbers prior to a busy departure period. Items can
also be scanned in as they are stored in the bins…
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Self-service request modules allow guests to initiate their bag retrieval
and delivery with a simple scan of their bar coded ticket number. Guest can
also request service through the dial-up request voice activated module.
The request is automatically sent to the baggage room dispatch terminal,
expediting the delivery. Delivery locations can be assigned near the originating
request kiosks or to specified locations such as valet, taxi, limo and other
hotel and resort terminals…
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BellDeskPro has proven to increase customer service levels and reduces
labor costs. The ability to measure and track service produces a staff
incentive for efficient and productive service…
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Technology solutions for Bell Desk operations. Increase efficiency of your personnel;
and organize all facets of your hotel bell service with an easy to use technology
solutions… (more)
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Nothing is more important than the advice and opinions that our elite clientele can
offer you to help make the right decision – see what some of our 300+ clients
have to say…
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