WELLS FARGO PLAZA IN HOUSTON VALET PARKING SERVICE IMPROVED THROUGH THE HI-DEF AND MOBILE APPLICATION TOOLS PROVIDED BY SERVICE TRACKING SYSTEMS

October, 2011, Houston, TX — Wells Fargo Plaza in Houston, Texas is a landmark facility in the city and Guess What? Now through its partnership with Service Tracking Systems (STS), so is the valet parking services it can provide to its customers. Yup, you heard it right! Through the use of STS’ patented technology, which includes high definition vehicle inspection lanes and the Valet App, the Wells Fargo Plaza effortlessly manages the vehicles entrusted in its care.

To acquaint you with some top notch features of STS, upon arrival at the garage entrance area, STS’ systems captures 6 to 8 detailed photos of the vehicle driving through the high definition vehicle inspection lane. Wondering why is it required? Keep reading…. The system can capture video of the moving vehicle traveling up to 20 miles per hour. These hi definition images can zoom in to examine the condition of the vehicle, if a guest alleges damages. For example, if a guest suggests the front bummer on the right side now has a scratch; the staff can access on-demand video or photos of the vehicle arriving and departing to determine the validity of their claim. So now, it’s time to stay relaxed and worry free about the security of your vehicle. The STS technology solution, results in considerable cost savings for Wells Fargo Plaza.

When the vehicle is received from a guest, key data is collected using the Valet App using an interactive user interface and handheld devices within seconds which partly translates the traditional valet parking process into an express journey. The collected data includes employee ID, the assigned ticket number, date and time of arrival and the license plate number.

Want more? How about locating your wheels within seconds? Yes, that’s now possible with the help of STS. By utilizing the Valet App and dispatch terminals, the valet staff locates vehicle, assigns the nearest valet to retrieve the vehicle. Key messages, such as customer location, are shared via handheld devices which means that important data about your vehicle is now in safe hands, even when the valet parking staff is on the move. The system offers the flexibility and convenience of point-of-sale functionality, including processing credit card payments and issuing a receipt via email.

The Wells Fargo Plaza in Houston is the tallest all-glass building in the Western Hemisphere. Through their partnership with STS, the inventor of today’s popular high tech valet parking technologies, Wells Fargo provide customer service that is head and shoulders above their competitors. The customer service experience of their valet customers will easily outshine others with the seamless and efficient process from the moment they arrive, until departure with their vehicle. So next time, do not forget to thank STS, for making your valet parking smooth and hassle free on your future visits to The Wells Fargo Plaza in Houston.

About Service Tracking Systems, Inc.

Service Tracking Systems is the inventor of today’s popular valet parking technologies, with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.

Service Tracking Systems first product to automate the valet parking industry was it’s game changing CVPS (Computerized Valet Parking System) technology, providing valet operations across the world with the most innovative valet management tools and market expertise. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to measure service levels, streamline operations, minimize damage claims and quantify employee performance.

Want to take your Valet Parking System to the next level? Talk to us and let’s transform the way your valet customers use your valet parking system.

Tabitha Jean Naylor | Marketing and Media | tabitha@servicetrackingsystems.net

HORESHOE BOSSIER CITY TO USE SERVICE TRACKING SYSTEMS CVPS SOFTWARE TO ENHANCE PARKING MANAGEMENT

October, 2011, Bossier City, LA — Good News! Guests at Horseshoe Bossier City in Louisiana are now able to enjoy a gaming experience that knows no bounds. Parking their vehicles at the property is no gambling matter, however. Yes, you heard it right! Horseshoe Bossier City has now joined the list of over 25 other Caesars and Harrahs properties across the US using Service Tracking Systems’ (STS) Computerized Valet Parking System (CVPS) software.

Let’s start introducing the benefits of STS Computerized Valet Parking System to you! Using CVPS.net, valet staff members will now be able to scan tickets into the system, capturing all key customer and vehicle details before ever parking the vehicle. You know what does that mean? Well, when you request your vehicle, valets quickly determine the location of your wheels and deliver promptly to you ensuring no time is wasted. Each step in the process is tracked and a valet supervisor can easily track the status and location of both, vehicles and valet staff.

Everyone knows that Horseshoe Bossier City offers exciting entertainment headliners throughout the year for their guests’ enjoyment. With tools like STS’ HD cameras and self-serve customer request kiosk, however, the vehicles of all guests are handled as if they were a prominent VIP. So next time, when you visit Horseshoe Bossier City, be prepared to be pampered like a VIP.

The fact that STS’ High Definition IP Digital Camera Module is popular with clients across the country because it documents the condition of the vehicle when it is given to a valet, reducing potential liability for damage claims is certainly going to put you at ease and take all your worries about your vehicle safety away. Additionally, this saves the property a considerable amount of resources since there is no longer a need to expend time or money defending damage claims. Before parking, the valet takes the vehicle through STS’ TunnelVision canopy, capturing high quality photos under the best possible conditions. Wondering why is it required? Well, to ensure that that the vehicle has not witnessed any damage and maintains the same condition as it had before valet parking. Additionally, designed for properties with surface parking lots, it ensures consistency with the photos taken regardless of the time of the day or weather conditions.

High definition IP cameras capture multiple images of the front, side, and rear on both the driver and passenger sides of the vehicle in a couple of seconds. Photos can be viewed by hotel staff using the HD CamPro dashboard from any computer on the network. The ticket number and name of the guest, as well as make and model of the vehicle is also available on the dashboard.

When guests are ready to leave, they simply visit one of the self-serve customer kiosks to request delivery of their vehicle. So again, be prepared for express departure next time. An interface to Harrahs Total Rewards allows for VIP treatment for Diamond and Seven Star players.

These innovative tools are just a few ways Horseshoe Bossier City and STS assures their patrons that all of their gambling takes place in the casino, and not in the parking lot.

About Service Tracking Systems, Inc.

Service Tracking Systems is the inventor of today’s popular valet parking technologies, with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.

Service Tracking Systems first product to automate the valet parking industry was it’s game changing CVPS (Computerized Valet Parking System) technology, providing valet operations across the world with the most innovative valet management tools and market expertise. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to measure service levels, streamline operations, minimize damage claims and quantify employee performance.

We are just a phone call away to demonstrate the future technology to you. Do not hesitate to talk to us for a smooth transition from traditional to a hi tech and completely hassle free valet parking system.

Tabitha Jean Naylor | Marketing and Media | tabitha@servicetrackingsystems.net