SANDIA RESORT AND CASINO PARTNERS WITH SERVICE TRACKING SYSTEMS TO OFFER GUESTS INNOVATIVE NEW VALET PARKING SOLUTIONS

June 19, 2011 — Guests of Sandia Resort and Casino can now take comfort in knowing that their vehicles will receive premium service with the introduction of the Computerized Valet Parking System from Service Tracking Systems. Utilizing the new system, Sandia has made the guest vehicle handling process much faster – and easier. A win-win situation.

The hotel and casino, a premiere wedding and golf destination, is enhancing their attentive customer service by reducing wait times for guest vehicle pick-ups. When ready to visit local attractions, guests can visit a Self-serve Request Kiosk and scan their bar coded valet ticket, which sends the request and vehicle information instantly to the valet attendants. The kiosk provides wait time information and allows the customer to wait for their vehicle in a climate controlled area. Guests may watch their vehicle approach as it is delivered to the staging area.

Through their use of Service Tracking Systems’ HDIP Digital Camera Lane, Sandia is able to reduce both the total amount paid for damage claims, as well as the number of claims filed. Historically, deploying STS’ camera technology has reduced the claims paid out by more than 50%. The CVPS HDIP camera lane also utilizes license plate recognition technology to allow for automatic vehicle identification (reducing the data entry process).

The innovative technology is deployed at more than 110 casino resort properties in the US and Canada, the most recent addition being Planet Hollywood Las Vegas.

THE BREAKERS PALM BEACH TO USE SERVICE TRACKING SYSTEMS HIGH TECH TOOLS FOR VALET PARKING

June, 2011, Palm Beach, FL – Legendary luxury – that is what the guests at the Breakers Palm Beach Resort expect. Immaculate attention to detail, with the staff handling everything with the finest of care uncommon even at other luxury hotels, but what the guests of Breakers Palm Beach treasure as standard operating procedure. It should not surprise anyone that the facility takes the same dedicated focus to providing the best handling of the guests’ vehicles.

At this American Classic hotel, guests expect excellent customer service. Through their announced partnership with Service Tracking Systems (STS), the Breakers Palm beach is dedicating the same level of care to guest’s vehicles as they already provide to their guests. Installation is currently underway, with expected completion in August, of a CVPS.net system including a high definition camera lane, valet dispatch and point-of-sale terminals, as well as an interface to the hotel management system, Agilisys’ LMS.

After guests arrive at the Breakers, valet attendants will drive their vehicles through STS’ high definition digital camera lane, where the system will capture six images per vehicle. The high resolution images document the condition of the vehicle reducing liability for pre-existing damage. In a 2-3 second process, the High definition IP cameras capture multiple images of the vehicle, the parked by employee, and the date/time. The images can be viewed by the valet staff on the HD CamPro dashboard from any computer on the Breakers network.

The interface to LMS automates the posting of overnight parking charges to guest folios, and also handles credit card processing for all guests. Departing guests request their vehicle and pay for parking at a point-of-sale station to request their vehicle. When a retrieval request is received, a supervisor or other valet staff member can assign the nearest available valet to pick up and delivery the vehicle promptly.

CVPS.net integrates seamlessly with other services provided by The Breakers Palm Beach to provide their customers with experiences that create memories to last a lifetime.

HARRAH’S RESORT IN ATLANTIC CITY PARTNERS WITH SERVICE TRACKING SYSTEMS TO ENHANCE THEIR BELL DESK SERVICES

June 12, 2011, Atlantic City, NJ — Harrah’s Resort recently announced the addition of a new guest service tool – the BellDeskPro from Service Tracking Systems. A smart queuing system, the new technology drastically improves the way guest valet requests are handled. End result? Happier guests and a more efficient valet parking operation.

Visitors to Harrah’s Resort Atlantic City enjoy first class customer service from the moment they arrive and entrust their vehicle to a Harrah’s valet. CVPS provides the tools for a first class valet parking experience. Then, after they enter the lobby, the BellDeskPro software ensures that their luggage will be tracked through each step of the bell desk process.

BellDeskPro ensures that fronts are distributed equitably to the bell staff using a FIFO (first in, first out) queuing system. Bell persons time into the system when they arrive, and are issued jobs as they become available. BellDeskPro allows for the creation and tracking of all new fronts through an intuitive desktop interface. Dispatch staff and bell captains can track the progress of new jobs, tracking their creation, their assignment to bell staff, and their completion. BellDeskPro allows users to define custom logic for grouping fronts together to maximize staff efficiency.

Through the use of this innovative technology, Harrah’s bell desk staff can efficiently respond to guest requests. It allows the staff to seamlessly provide prompt service to the guests, and improves management’s ability to effectively utilize their staff resources. At the end of the day, management has a robust database driven system offering multiple reports to measure employee productivity and guest service, eliminating the need for inefficient manual record keeping.

As a premiere Atlantic City hotel, Harrah’s guests enjoy customer service reflective of their luxurious surroundings throughout the stay. Through their collaboration with STS, they continue to bring cutting edge technology tools into production to ensure a first class guest experience.