ACCOUNTABILITY, CONTROL and REAL TIME TRACKING are the core components
of our innovative first-to-market technologies that have made our
integrated service applications the most successful in the industry.
Our systems have been deployed in several hundred locations across the
United States, Canada and Australia and can be found in virtually every
industry sector, including Casinos Resorts, Hotel Resorts, Airports,
Shopping Centers, Residential Complexes and Commercial Facilities.
Our impressive client list is the ultimate proof that our solutions
are highly regarded by the most prestigious and elite organizations
in the world, including
the Borgata, Signature Hotels, Four Seasons, Ritz Carltons, Wynn Las Vegas,
the Bellagio, Pechanga Resort, the Rio, Mohegan Sun, Cache Creek, the
Flamingo Hilton, the Excalibur, Melbourne Airport, the Peppermill,
MGM Grand, Foxwoods Resort, Fontainebleau Resort, Westin Copley,
Niagara Falls Casino Resort, Boca Raton Country Club, Soaring Eagle,
Harrah’s Atlantic City, Bally’s, Bob Hope Airport, Westin Diplomat,
Nashville Airport, Hilton Hotels, Caesars Entertainment, the Willard Hotel,
Hyatt Regency Atlanta, InterContinental Buckhead, Sydney Airport,
Four Winds Resort, Paris Las Vegas and many more …
Here is a brief overview of the many products, features and benefits
we are able to offer your organization:
As the inventors of today’s popular high tech automated Valet Parking Systems(U.S. Patent Issue #6630893,
#5710557)
we have built a full featured product line to suit every industry sector with
a custom fit. Self-serve Request Kiosks allow departing customers to initiate
their vehicle retrieval simply by scanning their bar coded valet parking ticket
at the built-in reader. Customers may wait inside a climate controlled space
in view of the staging area until their vehicle is retrieved. One of our
most popular system modules is the HDIP Digital Camera Interface. It
provides the comfort of knowing whether or not an alleged damage
liability was incurred while the vehicle was in your care. No more
guess work, irate customers and time consuming case building. Here,
a picture is worth a thousand words. Wireless Mobile Technology has
become a popular tool and can be quite effective in the right
application. Hardware options range from a compact blue-tooth wireless
scanner designed primarily to ‘time-stamp’ newly issued tickets in the
lane, to full featured mobile PPT’s with built-in license plate
recognition. IValetParc.net is a completely scalable open architecture
application built on the latest .NET 3.5 platform, utilizing Microsoft’s
graphically rich Windows Presentation Foundation (WPF) front end and a
robust SQL Server Database backend. Its main menu is an intuitive
user-friendly touch-screen interface providing quick access to all
pertinent functions. Our user-friendly touch-screen Point of Sale
and Dispatch Terminals with tight revenue controls and powerful
programming capabilities are available in several models. The point
of sale systems are also equipped with dispatch terminal software
for ultimate flexibility. Bar-coded tickets, key-storage boxes with
electronic key-pad locks, barrier gates, bumper posts, concrete column
pads, parking signs, clearance bars, traffic cones … high-end quality
products for the customer with higher expectations.
The world has changed. The need to know more
about who is visiting your domain has grown exponentially over the past
few years. Controlling your entry points with high speed license plate
recognition technology has become a very effective way to ensure you are
not caught off guard. License plates are captured at up to 75mph and
instantly compared against your personalized database, allowing you to
create a variety of alerts when a plate is matched. Casino Resorts are
among the leading industries capitalizing on this powerful technology.
A VIP entering the property may ‘automagically’ trigger a text message
to alert the casino host. An employee pulling into the wrong parking
area may be called in for a reminder and a stolen vehicle match against
the
NCIC can dispatch the police or alert security to greet the suspect
in the parking lot. Better Service, increased Security, controlled
Perimeter Access – without the extra staff. License Plate Recognition
has weaved its powerful optical character recognition techology into a
wide range of applications, including Perimeter Access Security,
Gated Communities, Parking Revenue Control, Fleet Vehicle Management
and several other niche markets. CheckPointLPR’s versatile software
platform allows the technolgy to be customized for a variety of
applications, in all cases automating labor intensive processess,
increasing the level of security and providing smart access.
CheckPointLPR™ is an image-processing application used to identify
vehicles by their license plates. This exciting technology has been
chosen by some of the best-in-class companies in the world for use
in various security, revenue protection, and traffic-based applications.
As vehicles pass through an LPR field of view, a camera captures
the license plate and transforms the image into an alpha-numeric
character string utilizing its optical character recognition
(OCR) algorithm. CheckPointLPR.net is a completely scalable open
architecture application built on the latest .NET 3.5 platform,
utilizing Microsoft’s graphically rich Windows Presentation
Foundation (WPF) front end and a robust SQL Server Database backend.
The Microsoft .NET Framework is a key Microsoft offering intended to
be used by most new applications created for the Windows Platform.
As a part of being a seamlessly integrated technology solutions provider,
Service Tracking Systems (STS) offers a variety of intelligent
hardware choices to manage whatever traffic environment you operate in.
Our hardware selections are state of the art technology solutions,
the latest and greatest if you will. From infra-red to high definition,
stationary to mobile solutions – if it’s available, chances are we
have already integrated it.
In an effort to bring some excitement, better service and
new features to an industry that has been around for a long time but
accomplished little in retiring the clunky out-dated box designs, we
have created a product line that is not only sleek and attractive,
but extremely flexible and high tech. Ticket dispensing can be
enhanced with license plate recognition, generating a plate match
for best revenue control. In addition to a picture of the vehicle,
a live video intercom allows you to monitor the lane real-time and
capture a driver image which can greatly assist in audits and stolen
vehicle incidents. Instead of just printing and cashing out tickets,
you are building a meaningful and valuable customer database – without
any extra effort. Why would you want any less than knowing who frequents
your million dollar facility ? Hotel Management System Interfaces such
as Opera, Galaxy & and LMS, state of the art lane equipment, tight
revenue controls, solid audit features and ultra customer service
convenience are just a couple of reasons why our revaccpro.net technology
is changing the industry. Last but not least, our company supports
all of the installations with our own technicians – direct – not a
distributor or third party alliance. Aesthetically by far the most
attractive new line of equipment in the industry, our innovative
Universal Lane Device (ULD) is designed to accommodate any
entrance/exit reader/printer configuration desired. The unit’s
exchangeable top panel allows it to be equipped with a number
of peripheral combinations to satisfy your lane requirements.
Uniting industrial strength for lasting durability, innovative
technology for faster traffic flow, and ergonomic design, our
leading-edge technology barrier gates are one of the safest
and most reliable products you will find. Embedded computer
technology and a direct drive AC motor with speed decelerator
are key components in making this piece of hardware one of
the most feature rich, robust and maintenance free gates in
the industry. Our STS Enterprise Solution architecture offers
truly integrated solutions for ALL your perimeter access, parking,
valet parking and front service needs. Created by one and the same
company, developed on the latest .net technology platform, you are
subscribing to the best and most innovative solutions in the business.
BellDeskPro is a comprehensive hardware and software
solution designed to increase process efficiency, allow you to manage more
effectively and elevate your customer service experience. From a single
desk-top terminal to a flexible multi-user system, a smart and efficient
solution is finally available to an industry which has been trailing the
technology boom for too long. The bell staff loves it because it evenly
distributes the service tasks among the crew and without bias, grouping
them into common area tasks as needed. The Bell Captain loves it because
the look-up of any task or bellman whereabouts is only a click away.
Customers love it because it provides faster service. Lost ticket?
No problem! Front Service Technology is nothing new. From high-tech
valet parking systems to front desk check-in kiosks, smart technology
has penetrated virtually all facets of the service industry, except
for the bell desk. In most locations, the bell desk operates today
the same way it did fifty years ago. We’ve changed that. Much like
in the valet world, a bell desk operation can also benefit from
tracking the various stages of their tickets and fronts. BellDeskPro
is built on widely popular Microsoft Visual Basic 6.0. Powered by
a Microsoft SQL Server database; BellDeskPro provides you with an
extensive set of reports, features, customizable options and
expansion modules. The user-friendly application provides all
entities involved in your bell desk operation with their own set
of tools. Mobile Technology has become a popular tool and can be
quite effective in the right application of your bell desk operations.
Bell Captains can use wireless devices to access BellDeskPro to
monitor their bell desk at any moment. Alerts can trigger managers
when their attention is needed, giving managers much more flexibility
to dedicate their time to additional matters. In the porte-cochere,
wireless hand-held devices can enhance the arrival process with
print-on-demand ticketing. An inventory scanner can be used to
‘align’ bags and bin numbers prior to a busy departure period.
Items can also be scanned in as they are stored in the bins.
Self-service request modules allow guests to initiate their
bag retrieval and delivery with a simple scan of their bar coded
ticket number. Guests can also request service through the dial-up
request voice activated module. The request is automatically sent
to the baggage room dispatch terminal, expediting the delivery.
Delivery locations can be assigned near the originating request
kiosks or to specified locations such as valet, taxi, limo and
other hotel and resort terminals.
Vehicle count technology is an effective way to
monitor space availability for a given parking level or lot,
direct traffic to more accessible areas and minimize redundant
ramp traffic all at the same time. Collectively, this translates
into maximized space utilization, increased revenues, decreased
accident liabilities and a time-saving feature of convenience
your patrons will appreciate. Last but not least, the less time
patrons spend in your parking facility searching for a space,
the more time they will have to visit your establishment.
In addition to inductive loop count technology, we offer
optional high definition camera and
license plate recognition
modules. These add-ons provide you with a wealth of information
above and beyond traditional count systems. Exceptions are easily
identified and the system can automatically highlight any visitor
type category you’d like to track, such as employee, security or
maintenance vehicles. With an interface to the
NCIC, you will
also be able to flag stolen vehicles and other undesired
visitors. This kind of look-up power will prove invaluable
the next time you need positive proof of a vehicle’s arrival
and departure date and time. CountSysPro versatile technology
platform is able to accept and process any generic dry contact
input signal to trigger counts. Some of the most common methods
include single or dual induction loops at key entry and exit
lanes or any number of lane devices, such as our cutting edge
Jetson ULD.
CountSysPro is compatible with a number of sign
manufacturers, including Signal-Tech, which is one of the
leading manufacturers of
LED signs, LED displays,
custom LED
signs, neon signs, and directional signal lights. Its
illuminated traffic controllers inform, maintain and facilitate
efficient traffic flow in and around areas of congestion; they
are designed to speed customer service and eliminate confusion.
CountSysPro Software Suite is a completely scalable open
architecture application built on the latest .NET 3.5 platform,
utilizing Microsoft’s graphically rich Windows Presentation
Foundation (WPF) front end and a robust SQL Server Database backend.
The Microsoft .NET Framework is a key Microsoft offering intended
to be used by most new applications created for the Windows Platform.
One of our most popular system modules is the High Definition IP Digital
Camera Module. It provides the comfort of knowing whether or not an alleged
damage liability was incurred while the vehicle was in your care. No more
guess work, irate customers or time consuming case building. Here, a picture
is worth a thousand words. The idea of documenting the physical condition of
a vehicle in order to ascertain the origin of damage liability has become an
industry favorite ever since we invented and brought this technology to
market back in the 1990’s
(U.S. Patent Issue #6630893). If you spend more
than $10K/year paying out for frivolous claims or find yourself in the
embarrassing position of labeling your employees or customers guilty until
proven innocent, this technology can save you a lot of money … and time
(Return on Investment).
The HDIP Image Monitor provides
you with the right tools to select a particular image, search for the
damage, zoom in on it without losing definition and capture the result
for your risk management file. Search, click, zoom, capture, paste,
e-mail and you’re done!
Our latest HDIP Camera Lane technology includes 4-8
High Def cameras in dome housings that can be post or wall mounted.
The
Jetson UPLD
is a cutting edge universal lane device capable of
addressing a wide range of lane function requirements, including jpeg
and mpeg processing, video intercom, ticket issuance, license plate
recognition and much more. Car Dealerships, Car Rental Agencies and
Taxi Companies are a few more examples of industries where documenting
the physical damage of the vehicles before they are surrendered to the
various entities for use, can reduce the company’s liability
expense significantly.
Service Tracking Systems offers a wide variety of parking garage
and valet parking equipment. Discounted pricing is available to our clients.
The long list of products includes: valet parking tickets, dispenser tickets for
Amano, Federal APD, Scheidt & Bachman, Secom, Skidata, Zeag, thermal tickets,
coat check tickets, bell desk tickets, windshield barcode stickers, barcoded
key tags, custom key badges, receipt paper, bumper posts, column covers,
barrier gates, round gate arms, flat gate arms, octagonal gate arms,
folding gate arms, vehicle detection loops, loop detectors, key-storage
boxes, valet podiums, traffic cones, parking signs, garage safety signs,
clearance signs, radar speed signs and convex mirrors.
The team at Service Tracking Systems has over 90 collective years of experience
in every possible aspect of the parking world. Our team members have held every
position from garage cleaners and cashiers through valet attendants and supervisors
up to regional managers and company owners. We have operated surface lots and
garages for shopping malls, office buildings, off airport parking services,
casinos, restaurants, residential buildings, mixed-use facilities, and more.
Let our experience decrease your learning curve and improve the quality of
the parking product you deliver to your customers. The STS consulting team
can help you determine: Do you have enough parking spaces to meet your
functional needs? How does your demand vary throughout the day, or day
to day? Can you get more vehicles into your facility? Is valet parking
or valet assist a good solution for your facility? How does your rate
structure compare with your competition? What rate will the market bear?
Are you losing revenue to theft or poor system design? How can you work
around a bad functional design? What equipment is the right fit for
your facility? Can your staff be better trained? How do you find
good help? Whether you are considering construction of a new facility
or reviewing the efficiency of an existing property, STS consultation
offers: Operational Reviews and Consulting, Demand Studies, Parking Demand
Analysis, Revenue Studies and Audits, “Secret Shopping”, Customer
Service Training, Valet Attendant Training.
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